SERVICES

IBISKA is a well-established, IT/IM consulting company, providing professional expertise to Government Clients and Global Organizations since 1995. IBISKA upholds a client-focused approach and has built solid, long-standing relationships with members of the IT/IM consulting community through the recruitment of top professionals, effective contract management and efficient quality assurance processes.

As the holder of many standing offers and supply arrangements with the federal government and master service agreements within the private sector, IBISKA is fully qualified to offer services in the following areas:

  • Business Services
  • Program/Project Management
  • IT Security
  • IT/IM Services
    • Applications
    • Database/Information Management
    • Computing/Networking/Telecom
    • Web Services
  • Service Management and Delivery Services


BUSINESS SERVICES

IBISKA's Business Service resources have consistently proven the ability to translate a client's vision into well-articulated business strategies, plans and feasible solutions. Our Business Services cover Enterprise Architecture, Business Architecture, Business System Analysis, Business Process Re-engineering, Business Transformation Architecture, Organizational Assessment/Design, Knowledge Management, HR Consultation, Operational Support and Technical Writing.

Contract vehicles: TBIPS, THS, PS Online, ISS SA, Elections Canada, CATSA, City of Ottawa; and Master Service Agreements.



PROGRAM/PROJECT MANAGEMENT

IBISKA's Program/Project Management services support the management of a broad range of large and medium-sized projects and collectively address all aspects of business transformation (processes, people, technology) as well as IT/IM (applications, infrastructure) and renewal/transition. Project Management activities involve the full project lifecycle from initiation to close-out. Our PM Services include Program Management, Project Management, Project Leaders, Project Coordination, Project Scheduling, Project Administration, Project Integration, Quality and Cost Management, Resource Management, Risk Management, Procurement and Contract Management.

Contract vehicles: TBIPS, THS, PS Online, ISS SA, Elections Canada, City of Ottawa, TEMS, INAC, Tri-Services; and Master Service Agreements.



IT SECURITY

IBISKA's IT Security professionals are cleared to secret or higher, hold industry certifications (CISSP, CISM, GSEC, CISA. ISSAP) and are proficient with government and industry standards (MITS, NIST, ISO). Our IT Security Services cover security audits, policy review/development, PIA, TRA, C&A, BCP/DRP, VA, PKI, incident management, risk management, privacy impact assessment; architecture, engineering, implementation, upgrade, installation and operation of IT security systems and devices.

Contract vehicles: CPSA, TBIPS, THS, PS Online, City of Ottawa; and Master Service Agreements.



IT/IM SERVICES

IBISKA's IT/IM resources have progressive experience in strategic, enterprise-wide design, using recognized Systems Development Life Cycle (SDLC) methodologies, and have a high knowledge base regarding international standards.

Our IT/IM Services cover the following areas:

  • Applications: IBISKA's applications services assist clients in analyzing, updating and re-engineering their technology infrastructures in order to fully support the organization's mandate and business goals. Our services in this area cover application/software architecture, development, audit and testing; functional, programming, technical/systems analysis and project management for ERP and Web based applications.

    Contract vehicles: TBIPS, THS, PS Online, Elections Canada, City of Ottawa; and Master Service Agreements.

  • Database/Information Management: IBISKA's database and information management specialists recognize the need for quality, integrity, usability of data and the importance of safeguarding information against unauthorized access, and the use of business intelligence methods to support client needs. Our services in this area cover Data Conversion, Database/IM Administration, Database Analysis, Data Warehousing, Database/IM Modelling, IM Architect, Technology Architect in Oracle, Sybase, DB2 and SQL environments.

    Contract vehicles: TBIPS, THS, PS Online, INAC, Industry Canada, Elections Canada, City of Ottawa; and Master Service Agreements.

  • Computing/Networking/Telecom: IBISKA's Computing, Networking and Telecommunications resources are industry certified and have wide ranging experience in strategic enterprise-wide design and with large-scale, complex, multi-vendor networks. Our services cover Systems/Network analysis, administration, design, development, architecture, engineering, testing, integration, implementation, maintenance, support and project management.

    Contract Vehicles: TBIPS, THS, PS Online; TEMS, Tri-Services, CATSA, City of Ottawa; and Master Service Agreements.

  • Web Services: IBISKA's Web service consultants work with clients to address and enhance business to business communications. Our services in this area cover web strategy, web architecture/design, web development, web multi-media content development, web graphic design, and webmaster.

    Contract vehicles: TBIPS, THS, PS Online, Elections Canada, City of Ottawa; and Master Service Agreements.


SERVICE MANAGEMENT AND DELIVERY SERVICES

IBISKA's Service Management and Delivery experts focus on the management of IT services, within the ITIL framework, to implement continuous process improvements, optimizing service quality and ensuring agreed-upon services are delivered according to service level agreements in place. Our services include, but are not limited to, implementing ITSM best practices and process improvements, reviewing existing services, negotiating with customers and third party carriers, creating and monitoring SLA's and working with finance to provide cost-analysis. Our team includes senior-level, ITIL certified, Benefits Analysts, ITSM Advisors, ITSM Process Specialists, ITSM Tools Specialists, Client Manager Process Consultants, Service Delivery Consultants and Service Level Consultants.

Contract vehicles: TBIPS, THS, PS Online, ISS SA, TEMS, Tri-Services, City of Ottawa; and Master Service Agreements.